In-Store Pickup FAQ

Covid-19 Update: All In-Store Pickup Orders for our Portland location can now be done at CURBSIDE when ordered as "In-Store Pickup". Call our store at 503-249-6571 when you arrive and we'll bring your products to you. Our Tigard location is Drive-Thru ONLY, so all In-Store Pickup orders must be picked up in our Drive-Thru.

Where is In-Store Pickup offered?

In-Store Pickup is available at each of our locations.

What days do you offer In-Store Pickup?

We offer In-Store Pickup every day of the week.

What is the cutoff time for In-Store Pickup?

All orders received by 4:00 pm are eligible for same day In-Store Pickup.

What happens if I place my order after 4:00 pm?

All In-Store Pickup orders placed after 4:00 pm will be available for pickup the following day after 11:00 am.

How long will it take to process my order?

In-Store Pickup orders are ready within 2 hours of the order being placed. You'll know when it's ready when you receive an email confirmation letting you know its ready for pickup. As soon as you receive this email, stop on over for your goods and we'll be happy to see you!

I heard you offer a drive-thru at your Tigard location. How does that work?

Yes, we do! Simply, order online, choose "In-Store Pickup" for the Tigard location, and your order will be waiting in drive-thru. You never need to get out of your car! If you'd rather park and come in, that works too!

How much does In-Store Pickup cost?

There's no charge for this service.

Is there a minimum puchase requirement for In-Store Pickup?

Nope!

How do I order?

All orders must be placed on our website www.tfspets.com. Please select In-Store Pickup and verify the store location during checkout.

Do my online orders qualify for any frequent buyer cards that I have?

Yes, we'll check every customer's order and add appropriate items to your frequent buyer cards. 

Case discounts will be applied at time of ordering on same item cases (sorry, we do not have the ability to offer case discounts on mixed items at this time).

Who do I contact with questions about my order?

Please email us at hello@tfspets.com.

How do I return something purchased online?

All returns must be made in person at the store you made the purchase from. We'll be happy to make it right. Read our return policy here.