Home Delivery FAQ

Where is same day delivery offered?

Delivery is offered to residential street addresses within a 5-mile radius of each of our stores. Check your address here.

What days do you deliver?

Delivery is offered Monday through Friday, excluding major holidays (New Year's Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).

What are your delivery hours?

Deliveries are Monday-Friday, between 3PM and 9PM.*

What is the order cut-off for delivery in the same day?

Orders placed by 2PM will be delivered the same day.*

What if I place my order after the cut-off time?

Orders placed after 2PM, or on the weekend, will be delivered the following, non-holiday weekday by 9PM.

How much does delivery cost?

Delivery orders are charged a $5 delivery fee.

Is there a minimum purchase requirement?

Yes. Our minimum delivery order is $25.

Does someone need to be home?

No. We will knock or ring the bell. If no one is home, we will place your order near the front door, unless you have provided special instructions during checkout.

Do you deliver frozen raw products?

Yes. However, if you are not going to be home for your delivery, we require a cooler to be placed on the porch with ice, ice packs or dry ice. If a cooler is not supplied, we will leave the product. We are not responsible for raw products that thaw

How do I order?

All orders must be placed on our website, tfspets.com. Please select HOME DELIVERY during checkout.

Do my frequent buyer cards and case discounts apply if I order online?

Yes! 

Yes, we'll check every customer's order and add appropriate items to your frequent buyer cards. 

Case discounts will be applied at time of ordering on same item cases (sorry, we do not have the ability to offer case discounts on mixed items at this time).

How do I return a product that was purchased online?

All returns must be made in person at the store you made the purchase from. We'll be happy to make it right. Read our return policy here

*It will be rare, but there may be times when delivering on our dedicated days and times could be delayed due to weather or traffic issues. We will keep all delivery customers updated should there by any delays.