Curbside & In-Store Pickup FAQ

Where do I pick up my items for Store Pickup?

Your order will be on your left just as you enter our store. Call us at 971-219-0284 for curbside service and we'll be happy to bring it to you.

What days do you offer In-Store Pickup?

We offer In-Store Pickup every day of the week.

What is the cutoff time for In-Store Pickup?

All orders received by 4:00 pm are eligible for same day In-Store Pickup.

What happens if I place my order after 4:00 pm?

We will do our best to complete your order in the same day, however, In-Store Pickup orders placed after 4pm may not be ready for pickup until the following day. Make sure you check your email for the confirmation email from us when it is ready for pickup.

How long will it take to process my order?

In-Store Pickup orders are ready within 2 hours of the order being placed. You'll know when it's ready when you receive an email confirmation letting you know its ready for pickup. As soon as you receive this email, stop on over for your goods and we'll be happy to see you!

Where do I park for Curbside Pickup at the Portland store?

 Look for the 5-Minute Rapid spaces adjacent to our store on the  corner of 20th Ave. If these are not available, you will likely find a street parking spot nearby.

How much does In-Store Pickup cost?

There's no charge for this service.

Is there a minimum puchase requirement for In-Store Pickup?

Nope!

How do I order?

All orders must be placed on our website www.tfspets.com. Please select In-Store Pickup and we'll do the rest!

Do my online orders qualify for any frequent buyer cards that I have?

Yes, we'll check every customer's order and add appropriate items to your frequent buyer cards. 

Case discounts will be applied at time of ordering on same item cases (sorry, we do not have the ability to offer case discounts on mixed items at this time).

Who do I contact with questions about my order?

Please email us at hello@tfspets.com.

I want to order bulk cookies and I see that they are sold by the pound. Can I order less than pound?

Right now, the minimum amount sold is 16oz. Sorry if that's more than you were looking for, but we promise they will stay fresh for days, if not weeks to come, especially if you store them in an airtight container. 

How do I order a pound of mixed flavors of bulk cookies?

Just choose one of the flavors you want and write in the notes at checkout of the other flavors and sizes of cookies you would like added! We'll do our best to get what your pup loves!

How do I return something purchased online?

All returns must be made in person at the store you made the purchase from. We'll be happy to make it right. Read our return policy here.