Auto-Order FAQ

What is Auto-Order?

Auto-Order allows you to have a standing order for your pet supplies so that you never run out!

What can I have on Auto-Order?

Everything available on our online store is available for Auto-Order.

Is Auto-Order available at both locations?

Yes! Make sure you are choosing the store you live closest to for your orders. You will notice the store at the top of the screen and can change the store by simply choosing "Change Store". If you forget, you have another chance to change the store when checking out in the "Cart".

Do I receive any discounts for having an Auto-Order?

Yes! You will receive a 10% discount on your first order and 5% on all other orders! With our everyday low pricing and same sku case discounts on cans, the extra 5% will really add extra value to your orders (and pocket book).

How do I sign up?

Start shopping online and check "Yes, auto-order & save" when checking out. Once you paid for the first order, go in to your account and choose "Manage Auto-Order". The default is every week, so if you don't want your Auto-Order every week, make sure you choose how often.

Can I make changes to my Auto-Order?

Yes, you can add or delete items. You can change the frequency, pause or cancel it anytime.

Can I have Auto-Order for Deliveries?

Yes, absolutely!

Can I have Auto-Orders for In-Store/Curbside Pickup?

Yes, of course!

What if I want to change my Auto-Order from In-Store Pickup to Delivery or visa versa?

Sorry, right now you will need to cancel your Auto-Order and begin a new one. Luckily, it only takes a couple of minutes!

When ordering Curbside Pickup from the Portland store, how do you know when I'm there? 

Call or text us at 971-219-0284 and we'll bring it right out! Please let us know if you are on Alberta Street or NE 20th Avenue, the color of your vehicle, and where you want us to place your products in your vehicle. 

Where do I pick up my In-Store Pickup order from the Tigard store?

Your order will be available in our Drive-Thru!

How do I change my credit card being used for my Auto-Order?

Right now, you will need to cancel your Auto-Order and begin a new one with the new credit card. Pretty soon you will have the ability to change it without canceling and re-starting a new order.

I want to order bulk cookies and I see that they are sold by the pound. Can I order less than pound?

Right now, the minimum amount sold is 16oz. Sorry if that's more than you were looking for, but we promise they will stay fresh for days, if not weeks to come, especially if you store them in an airtight container. 

How do I order a pound of mixed flavors of bulk cookies?

Just choose one of the flavors you want and write in the notes at checkout of the other flavors and sizes of cookies you would like added! We'll do our best to get what your pup loves!

How do I return something purchased online?

All returns must be made in person at the store you made the purchase from. We'll be happy to make it right. Read our return policy here.